At Elva Gears, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we offer a simple return and refund process under the following terms:
1. Eligibility for Returns
You may request a return if:
The product you received is defective or damaged.
You received the wrong item.
To be eligible, the item must be unused, in its original condition, and with all packaging intact.
2. Return Request Window
You must notify us within 1-3 days of receiving your order to be eligible for a return. Requests made after this period may not be accepted.
3. Return Process
To initiate a return, please contact us at [email protected] with your order details and a clear description (or photos) of the issue. Our support team will respond with instructions on how to proceed.
4. Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the same method you paid—cash on delivery. You will receive confirmation once the refund has been completed.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage concerns. This includes opened or used products, unless defective or damaged upon delivery.
6. Exchange Option
If you received a defective or incorrect item, we may offer a replacement of the same item after verifying the return.
7. Contact Us
For any return or refund inquiries, please reach out to us at:
đŸ“§ [email protected]